Creative Agencies
Adobe CC, Figma, colour profiles, font management. Mac support from engineers who understand creative workflows.
Mac Support London
London's specialist Mac support for business.
Apple-certified engineers who know Macs inside out. Unlimited support, proactive monitoring, and on-site visits across Central London, without a call centre or a generalist MSP fumbling through macOS in between. This is what we do every day.
What's Included
Mac support that covers everything
Under 15-Minute Response
Emergency SLA for Premium clients. Real engineers who pick up, not a ticket queue. Slack, email, or phone.
Unlimited Support Requests
Your team can contact us as often as they need to, with no cap on requests and nothing charged per incident. We'd rather fix something properly once than see the same ticket twice.
Mac, iPhone & iPad Management
MDM enrolment, zero-touch deployment, automated patching, app management, and security policies. Every Apple device covered.
Security & Compliance
FileVault encryption, endpoint protection, and Cyber Essentials certification support come as standard with every plan rather than sitting on a list of paid add-ons.
On-Site Across London
Zones 1-3 coverage with under 90-minute arrival. Hardware, networking, plotters, meeting rooms. The things remote can't fix.
Infrastructure & Networking
WiFi, NAS, 10GbE, cloud platforms, VPN. We design and manage the whole environment your Macs live in, because plenty of 'Mac problems' turn out to live somewhere in the network.
Why Businesses Switch
Most London businesses get Mac support wrong
They hire a generalist MSP that treats Macs as an afterthought. The engineers don't understand macOS, they can't diagnose creative workflow issues, and every ticket takes three times longer than it should.
Or they go without managed support entirely, leaving their team to Google solutions and hoping nothing goes seriously wrong.
We're the other option. Apple-certified engineers who specialise in Mac environments and know the difference between a font cache issue and a kernel panic. We understand why your designer's colour profiles matter, and we fix things properly the first time rather than patching them until they come back.
Apple Premium Technical Partner
ACMT and JAMF 300 certified engineers
Cyber Essentials Plus certified
95% of issues resolved the same day
Dedicated account engineers who know your setup
Proactive monitoring catches issues before you notice
Full documentation: network diagrams, runbooks, asset registers
Mac support that delivers results
Most of our clients arrive from generalist MSPs, and the difference shows quickly. Fewer tickets get raised in the first place, and the ones that are get resolved fast enough that people stop dreading IT.
<15min
Premium urgent response
95%
Same-day resolution
100%
Client retention
99.9%
Uptime guarantee
Industries We Serve
Mac support built for how your industry works
Film & TV Production
DaVinci Resolve, Final Cut Pro, 10GbE editorial storage, TPN-ready security. Support that moves at production speed.
Architecture Practices
ArchiCAD, Rhino, V-Ray on Mac. Workstation optimisation, large-format printing, project storage.
Startups
From your first Mac to your fiftieth. Zero-touch deployment, rolling contracts, and security that grows with you.
Coverage
Mac support across London
On-site Mac support across London Zones 1-3 with under 90-minute arrival. Remote Mac support available UK-wide. Based at 6-7 St Cross Street, London EC1N 8UB.
City of LondonSohoShoreditchKing's CrossClerkenwellFitzroviaCamdenIslingtonSouthwarkBermondseyHackneyHammersmithCovent GardenFarringdonHolbornMayfairWestminsterCanary WharfRichmondBattersea
Common Questions
Mac support FAQs
How much does Mac support cost in London?
Pricing is per user, per month and scales with team size. Essential starts at £35 per user per month, Professional at £75, and Premium at £120 for teams of up to 10, with per-user rates dropping as headcount grows. Annual billing gets 10% off. Professional and Premium include unlimited support requests, monitoring, and security.
How quickly can you fix a Mac issue remotely?
Under 15 minutes for first response on Premium urgent tickets, 30 minutes on Professional plans. We resolve 95% of Mac issues the same day. For on-site emergencies across London Zones 1-3, we target under 90 minutes.
Which areas of London do you cover for on-site Mac support?
We provide on-site Mac support across London Zones 1-3 including the City, Soho, Shoreditch, King's Cross, Clerkenwell, Fitzrovia, Camden, Islington, Southwark, Bermondsey, Hackney, and Hammersmith. Remote Mac support is available UK-wide.
Do you support Windows alongside Mac?
We specialise in Apple, but we support the full ecosystem your business runs on. That includes iPhones, iPads, and the cloud platforms that connect them: Google Workspace, Microsoft 365, Slack, and more. We also support Windows devices where your team needs them.
Can you take over Mac management from our current IT provider?
Yes. We handle the full migration from your existing provider, including MDM enrolment, security policy transfer, and documentation. Most transitions complete in 2-4 weeks with zero downtime. Your team won't notice the switch except that things start working better.
What Mac management tools do you use?
We use Jamf Pro or Mosyle for Mobile Device Management (MDM), Apple Business Manager for zero-touch deployment, and SentinelOne or Jamf Protect for endpoint security. All managed centrally with automated patching, monitoring, and policy enforcement.
Get Mac support that works.
Book the free audit and we'll go through your current Mac environment, point out the gaps, and leave you with a clear plan. There's no pressure to take it any further.