Less Than 90 Minutes to Your Door in Central London
Some problems cannot be fixed remotely. A failed switch, a Thunderbolt display that will not handshake, a NAS that needs physical access. These need an engineer on-site. For clients in London Zones 1 to 3, our average arrival time is under 90 minutes from the moment you raise the request. We keep engineers mobile across central and east London throughout the working day so we can respond quickly without pulling someone off another client's site. For locations further out, we schedule same-day or next-day visits depending on urgency, covering the whole of Greater London and the surrounding counties.
When On-Site Support Makes the Difference
Remote support handles the majority of IT issues efficiently, but certain situations demand hands-on work. Network infrastructure installs like running cables, configuring switches, and mounting access points need someone physically in your space. Office moves require coordinated teardown and rebuild of your entire technology environment. Hardware diagnostics on machines that will not boot, display calibration for colour-critical workflows, and AV system setup in meeting rooms all benefit from an engineer who can see and touch the equipment. We handle all of this as part of your support plan or as a standalone visit.
95% Same or Next-Day Handling
We resolve or make meaningful progress on 95% of on-site requests within the same or next business day. That number reflects both our response speed and the depth of experience our engineers bring to every visit. They arrive with the diagnostic tools, spare cables, and replacement peripherals needed to fix most issues in a single trip. For hardware that requires Apple repair, whether under AppleCare or out of warranty, we manage the entire process including booking, data backup, and courier logistics so your team is not left chasing repair status updates.
UK-Wide Remote Support Backing Every Visit
On-site support does not operate in isolation. Every visit is backed by our remote support team who can prepare diagnostics, pull device logs, and pre-stage configurations before the engineer arrives. For clients outside London, our remote-first support model delivers the same expertise over screen share, with on-site visits arranged when remote resolution is not possible. Whether your team is in Soho or Sheffield, you get Apple-certified engineers who know your environment and can act immediately.