London
IT support across London for Mac-first teams.
We're based in Clerkenwell and look after startups, studios and Mac-first offices across the city. Most problems are fixed remotely the same day. When something needs hands on the kit, an engineer comes to you.
Reviewed by the Stabilise engineering team.
Where we work
Each of these areas has its own page, because the work is different in each: post houses in Soho, architects in Clerkenwell, scaleups in Shoreditch.
Soho
Post-production and film, advertising and mediaW1D W1F W1B
Shoreditch
Creative agencies, tech startups and fintechEC2A E1 E2
Clerkenwell
Architecture practices, design studiosEC1R EC1M EC1N
Fitzrovia
Advertising and media agencies, broadcast and production companiesW1T W1W
King's Cross
Tech and AI companies, media and streamingN1C N1 WC1X
We also cover the City, Camden, Islington, Southwark, Bermondsey, Hackney and Hammersmith, and the rest of Zones 1 to 3. Outside London, we support teams remotely across the UK. For what's included day to day, see Mac support in London.
How support works
Remote first
Your team reaches an engineer through live chat in the Stabilise app on their Mac, or the AI helpdesk in Slack or Microsoft Teams. Most problems are fixed without anyone leaving their desk.
On site when it needs to be
A failed switch, a display that won't connect, a NAS that needs physical access. Urgent visits within Zones 1 to 3 arrive within 90 minutes during business hours.
Response targets by plan
For the most urgent issues, several people offline or a security incident, a named engineer is on it within 15 minutes on Premium, 30 minutes on Professional and one business hour on Essential. Monday to Friday, 09:00 to 18:00.
“We must say it has been such a wonderful experience to have the Stabilise team handle our internal systems. Dustin and his team have gone above and beyond to help our Studio, constantly being there for our on-site needs, making sure that all our systems are in check and maintaining a personal and kind workflow. We couldn't recommend them more!”
Questions about IT support in London
- Do you provide on-site IT support across London?
- Yes. We cover London Zones 1 to 3 for on-site support, including the City, Soho, Shoreditch, King's Cross, Clerkenwell, Fitzrovia, Camden, Islington, Southwark, Bermondsey, Hackney and Hammersmith. Visits start from our office at 6-7 St Cross Street, EC1N 8UB.
- How quickly can an engineer get to our office?
- Urgent on-site visits within Zones 1 to 3 arrive within 90 minutes during business hours, Monday to Friday, 09:00 to 18:00. Scheduled visits can be booked for the same day or the next day. Most problems are fixed remotely first, so a visit is for the jobs that need hands on the kit.
- Do you work outside office hours?
- Support runs Monday to Friday, 09:00 to 18:00. Anything raised out of hours is picked up first thing the next business day. Project cutovers are often scheduled out of hours so your team keeps working, and round-the-clock cover can be scoped and quoted separately.
- Do you only support Macs?
- We specialise in Apple: Mac, iPhone and iPad. We also manage the infrastructure around them, including Google Workspace, Microsoft 365, networking and the SaaS tools your team uses.
Stop worrying about your Macs. Start here.
Tell us what is breaking and you get a written plan back. No sales pitch.
Dustin Rhodes
Co-Founder, Stabilise