- How much does Apple IT support cost?
- Per person on your team, per month, on one of three plans. We quote after a free audit, once we have seen what you run, so the number fits your setup.
- Are we tied in?
- No. Plans run on a 30-day rolling contract, and if you leave, the documentation goes with you.
- What's covered?
- Your team's Macs and iPhones, accounts and apps, security and day-to-day support. Bigger pieces of work, like an office network build, a platform migration or Cyber Essentials certification, are scoped and quoted before we start.
- Do you handle onboarding and offboarding?
- Yes, it's a big part of the job. A new starter's Mac arrives enrolled in your device management, with their accounts and apps ready on day one. When someone leaves, their access goes the same day and the Mac is wiped and ready for the next person.
- Do you only look after Macs?
- We specialise in Apple. We also look after the small Windows fleets and the Google Workspace or Microsoft 365 that most Mac-first teams run alongside.
- How are you different from a generalist MSP?
- Apple is our specialism, so the people fixing your Macs work on them every day. Our engineers hold ACMT, ACSP, Jamf 300 and ISC2 certifications, and we look after the cloud apps and office network around the Macs too.
- When can we reach you?
- Monday to Friday, 09:00 to 18:00, in Slack or Teams, by email or by phone. Urgent tickets on the Premium plan get a response within 15 minutes. Out of hours, monitoring keeps running, and clients on our detection and response service have an engineer on call for security incidents.
- How long does it take to switch to you?
- Up to three weeks. Week 1 is a free audit, week 2 a written plan, and in week 3 we take over while your team keeps working.
- Do you come to the office?
- Yes, across London Zones 1 to 3, with same-day visits when a remote fix won't do.
- Do you cover areas outside London?
- Remote support works anywhere in the UK, and most day-to-day issues are fixed that way. On-site visits are for London Zones 1 to 3.