Stabilise IT bot
Your IT helpdesk, inside Slack. Available 24/7.
Stabilise's AI assistant answers the questions your team would otherwise ping IT about, instantly, in the channel they're already in.
Hi Sarah, password resets for sarah.bennett@clientco.com need admin access, so I've raised a ticket with one of our engineers. They'll have it sorted within 15 minutes during business hours.
Ticket raised
stabilise.intercom-help.com/ticket/8421
Engineer on shift: Tom · Full thread attached
Illustrative example of a typical escalation thread.
The problem
Most IT support time goes on the same five questions.
Your team types "VPN broken?" or "how do I share a calendar?" into Slack hourly. Each ping turns into a triage round-trip with IT, sometimes the same day, sometimes the next morning.
Most of those questions have been answered before. Some are buried in a help doc nobody reads. Stabilise's AI bot answers them on the spot, and routes the genuinely hard ones to one of our engineers with full context attached.
How it works
Three steps from install to first reply.
01
Installed in your Slack workspace
One OAuth click. The bot listens in your #it-support channel, or whichever channel you nominate. No agents, no separate portal.
02
Knows your team, knows your tools
It learns from your Google Workspace, M365, VPN, device, and internal procedure docs, and from every past ticket your team has raised. Answers cite the article they came from.
03
Escalates with full context
If an issue needs admin access or a real human, it raises a ticket with one of our engineers and pastes the full Slack thread in as context. Your team gets a ticket URL in the same reply.
What it does
Built for the questions your team keeps asking.
Answers instantly, 24/7
Sub-3-second replies, regardless of time zone or whether one of our engineers is online.
Addresses people by name
It reads who's asking from Slack, so replies sound like a colleague, not a chatbot.
Doesn't ask you to repeat yourself
Already has the email on file. Never asks for it again during a password reset or account ticket.
Per-client knowledge base
Trained on your specific Google Workspace setup, your VPN, your device-management rules. Updates nightly from your docs.
Hands off cleanly to a human
When it can't resolve, your team gets a ticket URL in the same thread. Our engineer sees the full back-and-forth, not a one-line summary.
Bulletproof tenant isolation
Every query is scoped to your company's knowledge base. Nothing leaks between our clients, ever.
In action
What this looks like for your team.
Illustrative thread showing a typical self-serve resolution. Question to answer in seconds, no human paged.
Hi Sarah, for your sarah.bennett@clientco.com Google account, here's the MFA setup walkthrough we use:
- Open myaccount.google.com → Security
- Click "2-Step Verification" → Get Started
- Add your phone, then optionally an authenticator app (we recommend Google Authenticator or 1Password)
Let me know once it's enabled and I'll mark this resolved.
3 seconds, 11:23pm, channel never paged a human.
Where it draws the line
What the bot won't do, by design.
Trust is a product feature. These boundaries are enforced in the system, not just the prompt.
Rule 01
Never claims to be human
Replies always start as the bot. If you'd rather have a real engineer, just say so in the thread and we'll take over.
Rule 02
Never makes account changes itself
Anything that needs admin access, password resets, licence changes, group membership, escalates to a Stabilise engineer.
Rule 03
Never sees what's not yours
Each client's knowledge base is isolated at the database level. Cross-tenant access is impossible, not just unlikely.
Want it in your Slack?
It comes included with our managed IT plans. No separate licence to pay for, no per-seat add-on. Book a 20-minute demo and we'll show you the version trained on a real client workspace.