Stabilise AI helpdesk
IT support that lives in Slack and on every Mac, and knows your setup.
It answers the questions your team would otherwise ping IT about, in seconds, in the channel they're already in. Connected to the Stabilise platform, it knows who's asking: their Mac, their accounts and the licences they hold.
Hi Sarah, password resets for sarah.bennett@clientco.com need admin access, so I've raised a ticket with one of our engineers. They'll pick it up first thing in the morning, with this thread attached.
Ticket raised
Ticket #8421
Picked up from 09:00 · Full thread attached
Illustrative example of a typical escalation thread.
The problem
Most IT support time goes on the same five questions.
Your team types "VPN broken?" or "how do I share a calendar?" into Slack every hour. Each ping turns into a triage round-trip with IT, sometimes the same day, sometimes the next morning.
Most of those questions have been answered before. Some are buried in a help doc nobody reads. Stabilise's AI helpdesk answers them on the spot, and routes the genuinely hard ones to one of our engineers with full context attached.
How it works
Three steps from install to first reply.
In Slack or the Stabilise app
Setup takes minutes. In Slack the helpdesk listens in your #it-support channel or whichever one you choose, and the Stabilise app is already on every Mac we manage. There is no separate portal for anyone to remember.
Knows your setup, and who's asking
It draws on your help articles and every past ticket your team has raised, and answers cite the article they came from. Through the Stabilise platform it also knows the person asking: their devices, their Google Workspace or Microsoft 365 accounts, their licences and any open alerts.
Escalates with full context
If an issue needs admin access or a real human, it raises a ticket with one of our engineers and attaches the full conversation. Your team gets a ticket URL in the same reply.
What it does
Built for the questions your team keeps asking.
Answers in seconds, at any hour
Sub-3-second replies, day or night. Anything that needs an engineer is picked up during business hours, Monday to Friday, 09:00 to 18:00.
Knows the Mac they're on
It sees the asker's device through the Stabilise platform: model, macOS version, health status and whether it's encrypted. So "my Mac won't update" starts from the facts.
Doesn't ask you to repeat yourself
It already knows the person's email, accounts and licences, so nobody gets asked for details we already hold.
Per-client knowledge base
Grounded in your own Google Workspace or Microsoft 365 setup, your VPN and your device-management rules. Updates nightly from your docs.
Hands off cleanly to a human
When it can't resolve, your team gets a ticket URL in the same thread and our engineer picks it up with the full back-and-forth already attached.
Tenant isolation
Every query is scoped to your company's own data. Nothing is shared between our clients.
In action
What this looks like for your team.
Illustrative thread showing a typical self-serve answer. It starts from the asker's own Mac, not a generic help article.
Hi Sarah, your MacBook Air is on macOS 26.6 and FileVault encryption is on, so you're ready to update. Here's how:
- Save your work and plug in your charger
- Apple menu → System Settings → General → Software Update
- Click "Update Now". Your Mac restarts once.
If it won't install, reply here and I'll pass it to an engineer with your Mac's details attached.
Illustrative example. Answered in seconds, no engineer paged.
Where it draws the line
What the bot won't do, by design.
Trust is a product feature. These boundaries are enforced in the system itself, rather than left to a prompt to police.
Rule 01
Never claims to be human
Replies always start as the bot. If you'd rather have a real engineer, just say so in the thread and we'll take over. In the Stabilise app on your Mac, each person can switch AI triage off and chat with an engineer directly.
Rule 02
Never makes account changes itself
Anything that needs admin access, password resets, licence changes, group membership, escalates to a Stabilise engineer.
Rule 03
Never sees what's not yours
Each client's data is isolated at the database level. Cross-tenant access is impossible, not just unlikely.
Want it for your team?
It comes included with our managed IT plans, so there is no separate licence to pay for and no per-seat add-on. Tell us about your team and we'll show you how it would work with your setup.