Stabilise Privacy Policy

1. Introduction
‍Stabilise Ltd ("we," "us," "our") is committed to protecting the privacy of our clients, website visitors, and anyone who interacts with us.

This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

‍2. Who We Are
‍Stabilise Ltd is a consultancy and support provider for businesses that use Apple devices.
We offer technical support, consultancy, and managed services to help businesses optimise their technology. For any data protection concerns, you can contact us at:
‍
Data Protection Officer (DPO)
privacy@stabilise.io
‍
Stabilise Ltd
6-7 St Cross St
London
EC1N 8UB

‍3. What Data We Collect
‍We may collect and process the following types of personal data.

Identity data: Name, job title, company nameContact data: Email address, phone number, business address
Technical data:
IP addresses, device information, browser type, and other data collected through cookies or analytics
Communication data:
Messages sent via email, web chat, or other communication platforms
Client account data:
Login credentials securely stored in an encrypted, access-controlled password management system

‍4. How We Collect Data
‍We collect data in the following ways:
When you contact us via our website, email, phone, or web chat
When you sign up for our services
When you engage with us through social media or marketing campaigns through cookies and website analytics

‍5. How We Use Your Data
‍We use your personal data for the following purposes:
To provide and manage our services
To communicate with you about our services, support requests, and business updates
To improve our website and services through analytics and user feedback
To comply with legal and regulatory obligations
To process payments and manage billing
We do not use personal data for automated decision-making or profiling.

‍6. Legal Basis for Processing
‍We process personal data under the following lawful bases:

Contractual necessity: When data processing is required to fulfil our contract with you
Legitimate interests: When processing is necessary for the operation of our business, unless your rights override these interests
Consent: When you have given clear consent for us to process your data, which can be withdrawn at any time
Legal obligation: When processing is necessary to comply with legal or regulatory requirements

‍7. Data Retention
‍We only retain personal data for as long as necessary to fulfil the purposes outlined in this policy.
Data related to client services will be retained for the duration of the contract and securely deleted upon termination
Communications such as emails and support logs may be retained for reference and service improvement
Financial records will be kept for at least six years as required by UK tax laws

‍8. Data Security
‍We take data security seriously and implement appropriate technical and organisational measures to protect personal data, including:
Encryption of sensitive data
Access controls and password management systems
Regular security audits and employee training
Secure disposal of personal data when no longer required

‍9. Sharing of Data
‍We do not sell, rent, or trade personal data with third parties.

We may share data with:

Service providers: Third-party platforms we use for business operations, such as cloud hosting, analytics, and automation tools, all of which are compliant with UK GDPR legal authorities: If required by law or to enforce our legal rights

‍10. International Data Transfers
‍We primarily store and process data within the UK. However, in some cases, we may use cloud-based tools that process data on servers outside the UK.
Any international data processing will comply with UK GDPR and use approved safeguards such as Standard Contractual Clauses (SCCs) or the UK-US Data Bridge where applicableWe do not permanently store personal data on servers outside the UK

‍11. Your Rights Under UK GDPR
‍You have the following rights regarding your personal data:

Right to access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct inaccurate or incomplete data
Right to erasure: You can request that we delete your personal data, subject to legal requirements
Right to restrict processing: You can request that we limit how we use your data
Right to object: You can object to our use of your data for certain purposes
Right to data portability: You can request a copy of your data in a machine-readable format

To exercise any of these rights, please contact us at privacy@stabilise.io

‍12. Cookies and Tracking Technologies
‍Our website may use cookies and tracking technologies to improve user experience and analyse traffic.You can control cookies through your browser settings

Essential cookies required for website functionality cannot be disabledAnalytics and marketing cookies require your consent

For more details, see our Cookie Policy [if applicable].
‍
‍13. AI-Powered Support and Communication
‍We use AI-driven systems to enhance support and service delivery.

AI responses are based on internal documentation and do not access personal or client-specific data
Support interactions may be used to improve AI training and service efficiency
AI is not responsible for decision-making, and human support is always available if required

‍14. Data Breaches and Incident Response
‍In the event of a data breach:
We will assess the impact and take immediate action to secure data
If required, we will notify affected individuals and the Information Commissioner's Office (ICO) within 72 hours
We will implement measures to prevent future incidents

‍15. Contact and Complaints
‍For any privacy-related concerns, requests, or complaints, please contact:

Data Protection Officer
(DPO)
privacy@stabilise.io

Stabilise Ltd6-7 St Cross St
London
EC1N 8UB

If you are not satisfied with our response, you can file a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

‍16. Updates to This Policy
‍We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email or other communication channels.

This policy was last updated on 18 September 2025