We Don't Just Support Your Macs — We Run Your Apple Infrastructure
London's dedicated Apple IT support team for creative, production, and high-growth businesses. <15-minute urgent response, proactive monitoring, and strategic guidance from engineers who live and breathe Apple.
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We provide fully managed Apple IT support in London for teams that can't afford downtime. Instead of handing you a ticket number and disappearing, we design, secure, monitor, and actively improve your entire Apple ecosystem. Macs, iPhones, iPads, creative workstations, edit suites, meeting rooms, cloud access, backups, compliance, the lot.
You get an Apple Premium Technical support partner who prevents problems, responds in minutes when they matter, and scales with you as you grow.
Response Time
Average response time for IT emergencies
Issue Resolution
Same-day resolution rate for IT support requests
Uptime Improvement
Uptime guarantee across all managed infrastructure
Client Retention
London businesses stay with us year after year
What's Included in Your Managed Apple IT Support
Comprehensive Apple IT support that keeps your team productive and your systems running smoothly, delivered by UK-based engineers who understand Mac workflows.
Unlimited Apple Support & Rapid Response
Apple Device Management & Onboarding
Apple-Grade Security & Compliance
Strategic Technology Guidance
Proven Results for Apple-First London Teams
We run Apple environments for London creative studios, post-production teams, architecture practices, and fast-growing tech companies. Here's what that looks like in the real world:
Choose Your Apple Support Level
Transparent pricing for comprehensive Apple ecosystem management
Essential
Perfect for startups and small teams (5-15 users) who need reliable Apple IT infrastructure without complexity.
What’s included?
Who this works for
Ideal for London's creative agencies, consultancies, and tech startups who primarily work in the cloud and need reliable foundational support."
Enhanced
Complete Apple IT support for growing businesses (15-50 users) who need comprehensive coverage and rapid response.
What’s included?
Everything in Essential, plus:
Who this works for
Perfect for established London businesses with hybrid infrastructure who need comprehensive support and can't afford downtime.
Enterprise
For established businesses requiring CTO-level guidance and enterprise-grade security.
What’s included?
Everything in Enhanced Partnership, plus:
Who this works for
Designed for scale-ups and established companies who need strategic technology leadership and enterprise-grade security.
Most clients start with a project and transition to ongoing management within 3-6 months to protect their investment and ensure continuous optimisation. Our flexible approach means you can upgrade or adjust your service level as your business grows.
How We Deliver Support
Multiple ways to get help when you need it, delivered by UK-based Apple specialists who understand your business needs.
Remote Support (Preferred)
On-Site Support (London)
Hybrid Support Model
Switching to Us
Switching to Us Is Clean, Fast, and Low Drama.
Most clients are fully migrated within 30 days, with zero production downtime.
Phase 1: Initial Setup & Assessment
Phase 2: Take Ownership
Phase 3: Proactive monitoring & roadmap
Our partners
We're certified partners with the technology leaders that power your Apple ecosystem, ensuring expert implementation and ongoing support.
Frequently asked questions
Common questions about our unlimited Apple support services and how we keep London businesses running smoothly.
What's included in "unlimited" IT support?
Unlimited phone, chat, and email support with no ticket limits or additional charges. This includes troubleshooting, "how-to" guidance, software assistance, and basic training.
How quickly do you respond to IT support requests?
Depending on the tier selected, 15 minutes for urgent issues and 30 minutes for standard requests during UK business hours (9am-6pm, Monday-Friday). Critical system outages receive immediate attention.
Do you support both Mac and iOS devices?
Yes, we provide comprehensive support for all Apple devices including Macs, iPhones, iPads, and Apple TV. We also support Apple ecosystem integrations.
Do you support Windows machines?
Yes, we support mixed environments. While our expertise and certification focus is on Apple devices (70% of our workload), we also provide Windows support for businesses with hybrid setups. Most London companies have a Mac-heavy environment with some Windows machines for specific applications, and we handle both seamlessly.
What if you can't resolve an issue remotely?
For London clients, we provide same-day on-site support for critical issues. For complex problems, we escalate to our senior engineers and provide detailed resolution plans.
Is training included in the support service?
Yes, user training and "how-to" guidance is included. We help your team become more productive with their Apple devices through ongoing education and tips.