On-Site IT Support Across London in Under 90 Minutes
When remote support can't fix it, an engineer comes to your office. Across London Zones 1 to 3 we're with you in under 90 minutes from the moment you raise the request, during business hours (Monday to Friday, 09:00 to 18:00). Further out, we book a same-day or next-day visit depending on how urgent it is.
We work from our own office on St Cross Street in Clerkenwell, so central and east London is close by. We have pages on what that looks like in Clerkenwell, Shoreditch, King's Cross, Fitzrovia and Soho.
What Does an On-Site Visit Fix?
Some problems need someone in the room. These are the usual reasons for a visit:
- Networks. A failed switch, access points that need mounting or moving, cabling, and Wi-Fi dead spots.
- Displays and docks. A Thunderbolt display that won't handshake, or a dock that drops devices.
- Storage. A NAS that needs physical access, a failed drive, or a new unit to rack and connect.
- Meeting rooms. AV that won't connect, room systems and screen sharing.
- Printers and plotters. Setup and faults on office and large-format printers.
- Office moves and fit-outs. Teardown and rebuild of the whole setup, planned around your team.
- Hardware faults. Macs that won't boot. When something needs Apple repair, under AppleCare or out of warranty, we handle the booking, the data backup and the courier, so your team isn't left chasing a repair.
How Do You Get an Engineer On-Site?
Raise it the way you raise anything else: live chat in the Stabilise app on your Mac, the helpdesk in Slack or Microsoft Teams, email or phone. An engineer looks at it remotely first, because plenty of "it needs someone here" problems turn out not to. If it does need a visit, the engineer pulls the device logs and prepares the fix before setting off, so the visit is spent fixing it. Every visit is backed by the remote team, who stay on the issue while the engineer travels.
95% Same or Next-Day Handling
We resolve or make meaningful progress on 95% of on-site requests within the same or next business day. Most jobs are fixed in a single trip, because the engineer arrives knowing what they're walking into.
Do You Need a Managed Plan for On-Site Support?
No. On-site visits are part of every managed plan, with frequency and response targets set by the tier. If you just need hands in the building, standalone on-site work is available too. You can also book a standing engineer day, weekly or fortnightly, for the hardware refreshes, desk moves and new starters that build up between visits.
Outside London, support runs remotely over screen share, with visits arranged when remote resolution isn't possible. Whether your team is in Soho or Sheffield, you get Apple-certified engineers who know your setup. For how the support plans and their response targets work, see Apple IT support in London.