On-Site IT Support Across London When You Need It Most
Not everything can be fixed remotely. Our certified engineers provide same-day on-site support across London zones 1-3. From network infrastructure installation to emergency hardware repairs. 90-minute response for critical issues, scheduled visits for strategic work.
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On-site IT support isn't just about showing up when things break. We design, install, and maintain your physical infrastructure across London, from UniFi network deployments to hardware rollouts. When emergencies hit, we're there in 90 minutes. For planned work, we schedule around your business, not our convenience.
Emergency Response
Average on-site arrival time for critical issues in zones 1-3
Coverage Area
London coverage where businesses need us most
Same-Day Rate
Of non-emergency requests handled same-day or next-day
Engineer Certifications
Apple Premium Technical and a whole lot more
What Our On-Site Engineers Do
Real engineers, not subcontractors. On-site at your London office or co-working space. Here's what we handle when remote support isn't enough.
Network Infrastructure Installation
Hardware Deployment & Setup
Emergency Repairs & Troubleshooting
Strategic On-Site Reviews
Remote First, On-Site When It Matters
Multiple ways to get help when you need it, delivered by UK-based Apple specialists who understand your business needs.
Remote Support (Preferred)
On-Site Support (London)
Hybrid Support Model
Switching to Us
We Come to You. Most infrastructure audits and onboarding happen on-site at your London office. Zero production downtime, complete documentation, face-to-face with the engineers who'll support you long-term.
Phase 1: Initial On-Site Assessment
You get a documented report, not vague promises.
Phase 2: Strategic Infrastructure Work
Hardware deployments happen during quiet periods. No surprises, no 'try turning it off and on again' nonsense.
Phase 3: Ongoing On-Site Presence
Emergency visits when things break. You know who's coming and when they'll arrive.
Our partners
We're certified partners with the technology leaders that power your Apple ecosystem, ensuring expert implementation and ongoing support.
Frequently asked questions
Common questions about our on-site IT support services in London.
How quickly can you get to our London office?
90 minutes for Enterprise clients facing emergencies (zones 1-3). Same-day for Enhanced clients. Next-day for Essential clients. We commit to actual arrival times, not 'we'll escalate it' promises.
Do you cover all of London?
We focus on zones 1-3 where most businesses operate (Shoreditch to South Kensington, Old Street to Westminster). We can travel further for infrastructure projects and larger deployments, but emergency response times increase outside this area.
Do you charge per on-site visit?
Depends on your plan. Essential: £150 per visit. Enhanced: Same-day emergencies included, scheduled visits at reduced rate. Enterprise: Unlimited on-site visits included. All plans include quarterly on-site reviews.
Do you support Windows machines?
Yes, we support mixed environments. While our expertise and certification focus is on Apple devices (70% of our workload), we also provide Windows support for businesses with hybrid setups. Most London companies have a Mac-heavy environment with some Windows machines for specific applications, and we handle both seamlessly.
Who shows up?
Certified Stabilise engineers, not subcontractors. The same engineer when possible so they know your environment.
What if you can't fix it on-site?
We diagnose on-site, document the issue, and either return with replacement hardware or coordinate manufacturer support. You're never left wondering what happens next.
Can you install network infrastructure?
Yes. Our certified network engineers, £2,000-3,500 typical for small office installations (access points, switches, cable management). We design, install, and hand off with documentation.
Do you work evenings or weekends?
Yes for Enterprise clients when needed for infrastructure work or emergencies. Enhanced clients can schedule after-hours work (additional fees apply). Essential clients are business hours only (9am-6pm, Monday-Friday).
Can you help us move offices?
Yes. We plan the infrastructure for your new space, coordinate the physical move of equipment, and ensure you're operational on day one. This is a structured project, not just ad-hoc support.