Your Dedicated Apple IT Department for Creative Agencies
Unlimited Mac support, infrastructure management, and strategic technology guidance for London's creative teams. Same-day response across Zones 1-3.
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Emergency Response
Average emergency response time for creative clients
Unrivaled Support
Support tickets included in every support plan
Proactive Monitoring
Infrastructure uptime for creative workflows
Resolution
First-contact support resolution rate
Everything Your Creative Team Needs, Unlimited
From Mac troubleshooting to infrastructure management, we're your complete Apple IT department.
Unlimited User Support
Proactive Infrastructure Management
Mac Fleet Management
Creative Infrastructure Optimisation
Strategic Technology Guidance
Support & Maintenance
Results from Creative Agencies Like Yours
Discover how London's leading Creative Agencies have eliminated IT downtime and never missed another deadline with Stabilise's creative-focused infrastructure
Complete Creative industry Support
Choose your support level. Scale as you grow. No long-term contracts required.
Configure your ideal solution with our interactive quote builder
Essential
Perfect for startups and small teams (5-15 users) who need reliable Apple IT infrastructure without complexity.
What’s included?
Who this works for
Ideal for creative agencies, consultancies, and tech startups who primarily work in the cloud and need reliable foundational support."
Enhanced
Complete Apple IT support for growing businesses (15-50 users) who need comprehensive coverage and rapid response.
What’s included?
Everything in Essential, plus:
Who this works for
Perfect for established businesses with hybrid infrastructure who need comprehensive support and can't afford downtime.
Enterprise
For established businesses requiring CTO-level guidance and enterprise-grade security.
What’s included?
Everything in Enhanced Partnership, plus:
Who this works for
Designed for scale-ups and established companies who need strategic technology leadership and enterprise-grade security.
Flexible Delivery Across London
We deliver infrastructure projects using the approach that works best for your business - whether that's remote implementation, on-site delivery, or a hybrid approach combining both.
Remote Implementation
On-Site Delivery (London)
Hybrid Approach
(London)
From Enquiry to Complete Support in 30 Days
Our proven onboarding ensures seamless transition to unlimited Apple support.
Week 1: Infrastructure Assessment (Free)
Understanding Your Creative Workflows
Week 2: Foundation Setup
Stabilising Your Environment
Week 3: Team Onboarding
Elevating Creative Performance
What Happens to Implementation Projects?
If your infrastructure needs significant work, we'll propose one-time implementation projects (£1.5k–£75k) before or alongside ongoing support activation. This ensures the foundation is solid for long-term support success.
Our partners
We're certified partners with the technology leaders that power your Apple ecosystem, ensuring expert implementation and ongoing support.
Frequently asked questions
Common Questions About Our Support Plans
What exactly does "unlimited support" mean?
Your team can submit unlimited tickets for any Mac-related issue, hardware, software, applications, user training, network issues, everything. There are no ticket quotas, no per-incident charges. If it's related to your Apple infrastructure or users, we support it.
How fast do you respond?
Response times range from 15 minutes to 4 hours depending on your support tier and issue urgency. Enhanced SLA (our most popular tier) guarantees 2-hour standard response and 30-minute urgent response. Same-day on-site support available across London Zones 1-3 when needed.
What happens during active productions?
We provide 24/7 monitoring and emergency response specifically designed for production deadlines. Our support team understands that render failures at 2AM can cost hundreds of thousands in missed delivery dates.
Do we need to sign a long-term contract?
We require an initial 3-month commitment to ensure we can properly stabilise your infrastructure and demonstrate value. After the initial period, your support plan automatically converts to a rolling 30-day contract with no long-term obligation.
For cost-conscious agencies, we also offer a 12-month commitment option through our interactive quote builder that provides meaningful monthly savings whilst maintaining monthly billing (not annual upfront payment). This gives you budget predictability and a discount for your commitment.
Do you support our existing infrastructure or require changes?
We support whatever infrastructure you have, though we may recommend optimisations over time. If significant issues exist (unreliable backups, security gaps, performance bottlenecks), we'll propose implementation projects to fix these before they cause bigger problems.